Frequently Asked Questions
Everything you need to know before you hit the pavement.
How do I know which running shoes are right for my gait?
We recommend checking our online Gait Guide or visiting us in-store for a professional analysis. Generally, if you overpronate, look for 'Stability' shoes; if you have a neutral stride, 'Neutral Cushioning' is usually best.
What is your return policy on worn footwear?
We offer a 30-day 'Run Confident' guarantee. You can test your shoes on the road or trail, and if they don't fit your needs, you can return them for a full refund or exchange within 30 days of purchase.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Strides Running Store ships to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
How often should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles, depending on your running surface, body weight, and stride mechanics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.